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Ordering Information

BUSINESS HOURS

Elegantly Handled is located at 881 Newtown Pike, Lexington, KY 40511. We are open Monday through Friday, 10 am - 6 pm. Normal business production hours are from 10 am - 5:00 pm. Extended hours are offered during the holidays. If you'd like to stop by please call first to make sure we are not making deliveries, meeting with customers, or networking: (859) 219-1818. We'd be happy to make an appointment to meet you and discuss your needs.

ORDERING

To avoid disappointment order early. Basket orders placed for local delivery by 11:00 a.m. will be delivered the same day. Any orders placed after 11:00 a.m. will be delivered the next business day, unless a future delivery date is arranged. Same day delivery is available after 11:00 a.m.; however, a rush delivery fee of $20 will be added.

We make every effort to ship basket orders the same day or next business day. We ship Monday through Friday using US Postal Service or FedEx Ground. For an additional fee, 1 day and 2 day shipping are available. 

Each basket is hand-made to your order and supplies can be limited. We reserve the right to make necessary substitutions of equal or greater value. Prices are subject to change. Warm weather may prohibit the mailing of chocolates from June through September. In that case we will substitute a non-chocolate product of equal or greater value.

PAYMENT

We accept MasterCard, Visa, and American Express cards or prepayment with a check. Corporate accounts are available based on an approved credit application. 

CORPORATE ACCOUNTS

Any company may establish a corporate account with Elegantly Handled for the sole purpose of placing orders on behalf of his/her organization. An account may be established after completing a credit application and submitting a valid credit card name, number and address be kept on file. Invoices go out within three business days after the order is placed, terms net 30. If payment is not received within 30 days of the invoice date, the amount will be charged to the credit card. 

SUBSTITUTIONS
We constantly shop for the most current trends in food products and make changes to our inventory. We reserve the right to substitute an item with one of equal or greater value, due to unavailability or any other reason. 

CONFIDENTIALITY

We value our customers; therefore, your confidentiality is guaranteed. We never sell or rent our list of customer names.



PLEASE NOTE: All sales are final.