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Category:  Policies

ORDERING

CONFIDENTIALITY

Your confidentiality is guaranteed. The basis for our company is built on trust and the ability to provide a service on your behalf. We never sell or rent our list of customer names! And we never discuss personal details you shared with us to make your order extra special.

SHOWROOM AND PRODUCTION FACILITY HOURS

Elegantly Handled’s Gallery Showroom and Production Facility is located at 881 Newtown Pike, Lexington, KY 40511, near Lexmark. Our showroom hours are Monday through Friday, 10:00 P.M. to 4:00 P.M. Normal business production hours are from 9:00 A.M to 5:00 P.M. Extended Hours are offered during the Holidays for both the Showroom and Production Facility.

ORDERING

To avoid disappointment order early. Basket Orders Placed for Local Delivery by 10:00 a.m. will be delivered the same day. Any orders placed after 10:00 a.m. will be delivered the next business day, unless a future delivery date is arranged. Same day delivery is available after 10:00 a.m.; however, a rush delivery fee may be incurred.

Each basket is hand-made to your order and supplies can be limited. We reserve the right to make necessary substitutions of equal or greater value. Prices are subject to change. Warm weather may prohibit the mailing of chocolates and sugar-free candy in certain months.

On-Line
For fast service, order on-line via:
1. Our web-site, www.elegantlyhandled.com, using our shopping cart options. Please feel free to choose one of these baskets or indicate the amount you would like to spend in our “PRICE” field (remember shipping and handling are extra). An electronic acknowledgement will be sent recognizing your order.

2. Our e-mail address, sales@elegantlyhandled.com. An electronic acknowledgement will be sent recognizing your order.

Feel free to e-mail us anytime at sales@elegantlyhandled.com with any questions or comments.

By Phone
For fast, friendly service please call (859) 219-1818, Monday – Friday 9:30 A.M. to 6:00 P.M. Extended holiday hours are available. Our lines get busy so please leave a voice mail message so that we can promptly return your call to service your request.

By Fax
Send all fax orders to 859-233-4447, 24 hours a day. Your order will be confirmed within 24 hours. To avoid duplication of orders, please only FAX your order to us once. Each order received will be considered a new and separate order.

OUR SPECIAL COURTESY

We feel it is important that you know exactly what we sent on your behalf. Upon request, we offer a special courtesy of providing our customers with a digital photograph of their purchase. Please note we can only offer this courtesy through e-mail communication. Please allow up to 48 hours after fulfilling an order to accommodate this request.

PAYMENT

Personal Orders:
Personal Orders require payment by credit card. We accept MasterCard, Visa, and American Express cards or prepayment with a check. (Please allow 10 business days to process checks) Corporate accounts are available based on an approved credit application.

Corporate Accounts:
Any company may establish a corporate account with Elegantly Handled for the sole purpose of placing orders on behalf of his/her organization. An account may be established after completing a credit application and we do request a valid credit card name, number and address be kept on file. Invoices go out within three business days after the order is placed. If payment is not received within 30 business days of the date of the invoice, the amount will be placed on the credit card.

Substitutions
We constantly shop gift shows for the most current trends in food products and make changes to our inventory. We reserve the right to substitute an item with one of equal or greater value, due to unavailability or any other reason.

All Sales Are Final.

 
 
 
 
 

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